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The customer reported that "the clear plastic cap instantly falls off when you remove it from the package," "it also does not lock on when you try to replace it," and "the black luer lock does not lock onto the syringe well"; the customer also reported "a few safety close calls since switching to this needle." at this time, a sample(s) was not received for investigation, and investigation included review of recent complaint trends/scar activity for the past 3 months; later review of the last three trend reports identified trends for needles coming off syringe and no trends for the loose safety cap.The complaint was not confirmed, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.No root cause was identified; the cause code was "sample required to determine cause," and there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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