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The customer reported that the bipolar ceased to work during surgery, the rn found that the cable was not maintaining connection with the contacts inside the machine, and the metal contacts appear to have been crimped or crushed; no injury was reported.A sample was received without its original packaging, visual inspection observed that the cords were bent with no additional visible damage, finished good production records and finished good pack build were reviewed, and component trending was reviewed.Based on the complaint details, sample evaluation, and investigation, the complaint has been confirmed; visual inspection revealed that the prongs were bent and did not meet the expected specifications, and no functional inspection could be conducted due to the observed defect.No information was available regarding the storage conditions or usage history of the item, so the root cause of this issue cannot be determined at this time; the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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