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The customer reported that the bandages were not staying on, there was barely any adhesive on them, and in follow-up correspondence stated they bunch up and "i get blustered on a new part of my heel." no photo or physical samples of the complaint item or complaint issue were provided by the customer for review, limiting the ability to investigate the issue thoroughly; analysis of complaint data was performed and identified two similar complaints, both unconfirmed and related to product lots from another lot.Based on the results of the investigation, medline was unable to confirm the reported issue or that the product failed to meet specifications.The cause was listed as unconfirmed, sample required to determine cause, and the investigation indicated no need for further action at this time; complaints will continue to be monitored for tracking and trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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