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A complaint was received, and the customer reported receiving medline medgel radiolucent foam electrodes that were mis-firing during use; there was no reported death or serious injury associated with this event.At this time, a sample was not received for investigation, no lot/serial number was provided by the account despite requesting this information, and investigation included review of recent complaint trends/scar activity for the last three trend reports.The complaint was not confirmed due to the fact that this issue can only be confirmed by further investigating the sample or a provided photo, and no trends were identified for the specified material number and its corresponding defect type.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications; the cause was listed as sample required to determine cause.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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