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The customer reported a foley balloon tear and a hole in the balloon, and the complaint stated the first balloon did not inflate and the second balloon fell apart.Medline quality did not receive a sample nor photographs of the reported product; a review of the inspection record for the reported item found no similar issues reported, and the vendor's review of records, manufacturing process, and testing of retained samples found no defects or evidence of a nonconformance in their production.The issue is unconfirmed, as no samples nor photographs were made available to review, and a root cause cannot be identified at this time.There are currently no known trends for these product lots, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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