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The customer states that they are "requesting a replacement remote for the bed," and the reported product problem/issue was pendant not functioning.Sample and/or photo provided: not available; medline tried to reach out to the customer to troubleshoot or to obtain additional information, reviewed pcn history, and reviewed quality control inspection records.Investigation results: not confirmed, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.Root cause was unconfirmed; sample required to determine cause, and if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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