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The customer reported the rear wheels arrived with damage to the treads, and photo evidence was provided.A physical sample was not provided; only a visual review of the defect could be conducted, and inspection records for the material and lot/serial number associated with this complaint were reviewed.The investigation results were confirmed.The right rear wheel rubber tread appears to be fracturing in several different places, the product appears to be in new condition, and this issue is most likely due to shipping damage; the inspection results did not identify any nonconformances that correspond to the defect reported in this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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