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The customer is stating that "the base is bent and does not set evenly on the floor," and the complaint noted the product was "not in use at the time." a physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect can be conducted, and a functional or dimensional inspection cannot be executed via a photo.Investigation results: confirmed; after reviewing the photo, the left side of the base appears to be bent up causing the leg to be up off of the ground, and the bend appears to start where the base leg attaches to the mast, while the right side leg is down, resting on the ground.Given the evidence provided in the photo, as well as the incident report, the root cause of this issue is unknown; no trends were identified for the specified material number and its corresponding defect type, no product changes were identified that could have contributed to the alleged product failure, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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