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The customer reported that the drain bag is leaking on bottom where the valve is, the issue occurred during use, and no injury occurred.Medline quality did not receive a sample nor photographs of the reported product; the vendor was notified to investigate this issue, and the vendor reported back that this lot number is not valid for this sku.The issue is unconfirmed, as no samples nor photographs were made available to review, and a root cause cannot be identified at this time.Medline quality will continue to monitor for the issue through monthly complaint meetings and quarterly trending analysis, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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