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The customer reported that the white pad area was falling off of the fabric part, the fabric did not have any sticky part on it, and over half of the other bandages were the same way.A sample(s) was not received, and without a physical sample or picture, this limited the ability to investigate the issue thoroughly and establish a root cause for the reported defect; 6 months of complaint history for this product was evaluated and no similar complaints were found.Due to this, the complaint was not confirmed, and a root cause was not established.The concern was considered an isolated incident, a closing response was disclosed, and the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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