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The customer reported that during patient use, when the nurse/doctor tried to remove the staple, the new item locks, and according to the facility the staple remover closed and would not open again and the device "broke in half"; the same thing occurred with a second staple remover.A photo was received for the investigation, finished good production records were reviewed, finished good pack build was reviewed, and trending was reviewed.Per the photos provided, the photos do not show the component defect or component clearly and the reported issue could not be confirmed.At this time, the reported defect was unable to be confirmed, as no physical sample or detailed photographic evidence was provided to support the investigation; the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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