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The customer reported that the head section where the "ram" does not move, it grinds/clicks, and video documentation indicated that residents are "cutting their feet" on the footboard brackets.A photo/video was provided, a physical sample was not provided, and only a visual review of the defect could be conducted; the video showed the head actuator was not functioning on one bed, another head actuator was loud with grinding noise, the edge of the dust cap on the right hand side of the footboard was sharp, and the hi-low actuator was not working properly on another bed.Investigation results were confirmed.The root cause of this issue is unknown, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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