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The customer reported the bandage adhesive was not working properly, did not stick fully when first applied, and fell off; the cloth material on the inside was different than how it should look, with smaller square pieces with less coverage.The samples provided by the customer were evaluated, the inspection record for the product lot was reviewed, and trend analysis was performed by reviewing the past two years of complaint data; visual inspection did not identify any defects and the wound pad was found to be within tolerance.Based on the information provided, medline was not able to confirm the reported issue or that the product failed to meet specifications.No root cause was identified, and the complaint file indicated no need for further action at this time while the issue will continue to be monitored for tracking and trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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