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The complaint reported that the foley catheter did not seal at hose/bag and the securement device did not adhere correctly; customer is at the er.Medline quality did not receive a sample nor photographs of the reported product, and review of the device history record found no similar reported issues; a post-market retrospective review of the past 6 months preceding the reported issue revealed 0 additional complaints of catheter to hose sealing issues and no known trends.The issue is unconfirmed, as no samples nor photographs were made available to review.A root cause cannot be identified at this time, and medline quality will continue to monitor for the issue through weekly complaint meetings and monthly trending analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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