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The customer reported that the ice pack that came inside the first aid kit exploded within the first aid kit and got everything wet inside.At this time, a sample(s) was not received for this complaint, and without a physical sample or picture, this limits the ability to investigate the issue thoroughly and establish a root cause for the reported defect; 6 months of complaint history was evaluated and there were two similar complaints for this issue from this vendor.Due to this, the complaint was not confirmed, and a root cause was not established.The vendor is aware of this issue and noted that they began to implement change, and the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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