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The customer reported receiving a medline handheld aneroid that "cuff deflating"; the reported information also stated "bp cuff is not inflating or providing correct readings stuck at 40 when completely deflated," and a customer response stated, "the cuff isn't deflating, the sphygmomanometer dial does not move." at this time, a sample was not received for investigation; investigation included review of recent complaint trends, and material trending showed similar complaints during the last 12 months.Complaint was confirmed.The sku reported falls under a known issue for lack of process validation, the vendor is still investigating and working on corrective actions, and the division will continue to monitor the issue for trending; no medical intervention, serious injury, or follow-up care has been reported.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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