|
The customer reported that the bottle of water was already opened when she was opening her pack, and the account reported finding sterile water leaked.Four photos were received for investigation; the photos were up-close views of the sterile water bottle and the identifying label, finished good production records and finished good pack build were reviewed, and the vendor reviewed the provided photo, their non-conformance system database, and retained samples.Medline observed the bottle, contained in a bag, with water leaked all around it, confirming the reported issue; the vendor was unable to determine the source of the leakage as the bottle appeared intact, found no related or similar discrepancies during production, and no leakage was observed in retained samples.Further analysis suggests that the damage most likely occurred at some point during production, transit, or storage; however, with the information provided, the exact stage at which the damage occurred could not be determined, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|