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The reported issue was "not sticking," and clinical staff stated that the electrodes fall off on all patients regardless of how they apply them, citing poor quality which causes poor results and increased testing.Medline received 1pk of the medgel repositionable electrode in new condition, performed visual and functional inspection, and visual inspection revealed no abnormalities in regards to the texture, odor, and appearance of the electrodes; functional testing with a control pack showed similar adhesion strength and stickiness ability after an hour.The complaint was not confirmed, and the samples worked as intended.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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