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The customer stated the wheel with the brake on left side is broken and the ball bearings have come out, and per customer, the ball bearings came out of the left rear caster.A photo was provided; a physical sample was not provided, so only a visual review of the defect could be conducted, and a functional or dimensional inspection could not be executed via a photo.The investigation results were not confirmed; after reviewing the photo it was discovered that the issue cannot be identified based on the photo provided.No root cause was identified; no product changes were identified that could have contributed to the alleged product failure, quality control inspection records were reviewed, and corrective/preventive action was not taken because the division will initiate further investigation and/or supplier corrective action requests based on trending results.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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