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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, (b)(6) 2026 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the monitor was not turn on.A field service engineer (fse) reset the ups, powered on the all in one and mini medbank, and reorganized all data cable connections.Verified that all drawers were properly detected and functioning.As this was a new installation, no cubies had been installed yet.Contacted customer, who remotely accessed the system and confirmed the asset was operating properly.The system functioned as intended after the field service engineer repaired the device.
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