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The customer called in stating the item is not sticking; the issue occurred during use and no injury occurred.The investigation noted that neither physical samples nor photos of the reported issue were provided by the customer; the vendor was notified of the issue, trend analysis was performed, and the vendor reviewed the production process, relevant records, and retained samples.The vendor noted that there were no indications of potential causes, and the coa was reviewed and determined that the product lot met all technical requirements including adhesive strength.Based on the information provided and the results of the investigation, medline was not able to confirm the reported issue or that the product failed to meet specifications; the cause was unconfirmed, sample required to determine cause, and no need for further action was indicated at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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