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The account reported finding issues with the connector; the connectors are not staying connected to the yankauers and the tubing is rigid which is causing it to hold memory.A sample was received for investigation, and visual and functional inspection was conducted with the provided samples; finished good production records were reviewed.No abnormalities with connectivity were found, and the connection between the components when assembled meets the strength product specifications, so the connection issue was not confirmed.For the memory issue, the tubing isn't exactly rigid but the way the tubing is packaged causes the tubing to hold its form, and packaging specs are being updated to resolve; the supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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