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The account reported finding wet packs; more information stated the delivery person left some cases of this product outside while it was raining at the facility, the facility sent it back to medline, and the account received them again.No sample or photo was received for the investigation; finished good production records were reviewed and no non-conformances were noted, the finished good pack build was reviewed, trending was reviewed, and a stock check found no inventory left of this remaining lot at the branch.The reported problem could not be evaluated by sample or photo; based on the complaint details medline determined that the reported damage occurred after kit assembly during transit or storage of the pack.Given this the root cause is considered an operations service issue; per the facility the device was not used on a patient and therefore no patient involvement, and there was no serious injury identified, follow up care needed or medical intervention reported related to the incident.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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