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Product complaint #: (b)(4).This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.H3, h6: product investigation summary:
service and repair evaluation:
the customer reported that 05.000.008 it was found during routine testing that device stopped working.The repair technician reported that preventive maintenance was required; some components of the device were damaged, foreign substances were observed on the protector and on some parts of the device and motor, the motor provided insufficient power, and the electrical cable was discolored.The cause of the issue was user error.The item will be repaired, put through final inspection, and will be returned to the customer upon completion of the service and repair process.The evaluation was confirmed.The device was deemed serviceable and will be returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.H3, h4, h6: device history record (dhr) review conducted:
part # 05.000.008
synthes lot # 008549.Supplier lot # 008549.Release to warehouse date: 31 jan 2024.Expiration date; na.Supplier: (b)(4).No ncr's generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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