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The customer reported that the adhesive on the pad is too sticky to the protective plastic and does not adhere well to the patient; investigation also noted that the connector was getting stuck to the pad adhesive.The sample was delivered on (b)(6)2023, but it was lost in transit and cannot be located by medline.In this case, the issue cannot be confirmed, and the cause code was updated to "unconfirmed defect - sample required to determine cause." the division will continue to monitor the issue for trending, and if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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