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The customer reported two rear locking wheels and one non-locking caster that are defective, with bearings coming out and the casters broken; the account reported this happened during patient use, and no medical intervention, serious injury, or follow-up care has been reported.A photo depicting the defect was provided and only a visual review of the defect could be conducted; the front casters appear to be loose due to the front casters and fork being unaligned with the stem cover, both front casters still appear to be attached to the lift base, and it also appears that a ball bearing has come off of one of the rear locking casters.The investigation results were confirmed.Given the evidence provided in the photo, the root cause of this issue is unknown, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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