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The customer reported that the seam around the opening has become very irritating to the skin and digs into the skin, and the customer developed sores; the customer also reported that the seams on the sling are hard sharp like coorse sand paper.Medline received one sling in used condition, the mesh material and the loops were all intact with some wear visible, and functional/visual inspection was performed.Upon investigation, the seam around the commode opening had rough stitching where the seam material overlaps, and the customer complaint has been confirmed.The updated cause code is defect confirmed: unknown responsible party, cannot determine cause w/received sample; the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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