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The device was not returned to olympus for inspection, and the reported failure was confirmed via information from technical assistance support (tac).A root cause could not be identified.Based on the results of the investigation, it is likely the most probable cause for no image due to cause traced to component failure.The customer contacted olympus technical assistance center (tac) via phone regarding an image display issue when connecting two oev-262h monitors using a new sdi cable.Troubleshooting steps performed: tac guided the customer to move the sdi connection from sdi 1 to sdi 2 and update the input settings accordingly.Following these steps, the image was displayed on both monitors, and the customer confirmed the issue was resolved.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
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