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The customer reported a concern regarding the prone positioner not inflating once being removed from the packaging.No sample or photo was received for the investigation; finished good production records were unable to be reviewed due to no lot number being provided, and finished good pack build was reviewed with no issues that likely contributed to the reported issue.The defect was not able to be confirmed as there was no sample or detailed pictures received, and without a sample it is difficult to determine a true root cause for the reported issue.This complaint has been provided to the vendor for further evaluation, and the supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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