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The customer reported "the outside box had a hole in it" and "whatever caused that hole also caused one of trays to have a hole in it," and stated "the worms though were not inside the trays only found in the outer box." medline logged the issue with quality assurance and stated this was not a quality issue; it was filed with osi (operation service issues), which takes care of physical shipping damage and/or concealed damage products and will perform an investigation.No product examination results or confirmed finding were documented in the investigation details.The complaint file listed the cause as "dc:cause traced to transport/storage - osi: shipping damage, medline facility," and medline stated the quality file would be closed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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