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This complaint was reviewed and investigated according to the manufacturer¿s policy.Blocks a2-a6: not available from facility.Blocks b6 & b7: not available from facility.Block c: not applicable for this device.Blocks d6 & d7: not applicable for this device.Block h3: the pioneer plus catheter was returned without the distal tip.The returned section includes the scanner body, distal and proximal sleeve, and catheter shaft; measuring approx.119.3 cm in length from the strain relief.The overall measurement spec is 120 +/- 2cm, entire distal tip spec is approx.1.01 cm, which concludes that approx.0.7 - 1.01 cm was not returned.Block h6: the probable cause of the tip separation is likely due to handling during use.Manipulation, impact and applied pressure associated with use and handling can further affect the integrity of the device.Additionally, the device history record (dhr) was reviewed and all released units were manufactured to specification, with no ncrs or deviations contributing to the reported complaint.Blocks h7, h9 & h10: do not apply to this submission.Submission of this report does not, in itself, represent a conclusion by the manufacturer and/or authorized representative or the national competent authority that the content of this report is complete or accurate, that the medical device(s) listed failed in any manner and/or that the medical device(s) caused or contributed to an alleged death or deterioration in the state of the health of any person.
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