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The customer stated that of the 300 bandages in the box, only a few were used and reported that the bandages were not sticking.A physical sample was received from the customer; 12 bandages were assessed, 2 from each different bandage type, and they did not show weak adhesion, with each bandage able to stick to a clean, dry surface without indication of peeling or weak adhesion.Coa was provided by the vendor and noted that all product requirements met criteria, and the complaint cannot be confirmed.No root cause was identified; a closing response has been disclosed and the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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