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The customer reported that the headboard section made noise upon raising and lowering and, upon multiple attempts, the headboard section would not move any more.Sample and/or photo/video was not available; medline quality reviewed the documentation listed in the complaint, performed account history/trending and finished good/component trending, and reviewed pcn history and quality control inspection records.The investigation results were not confirmed, and the cause was documented as sample required to determine cause.No trends were identified, no product changes were identified that could have contributed to the alleged product failure, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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