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The customer reported that the patient lift had "a broken bolt in the base of it" and that the customer was using the lift when the bolt broke; there was no fall or injury, and no medical intervention, serious injury, or follow-up care has been reported.A photo depicting the defect was provided and only a visual review of the defect could be conducted; a physical sample was not provided.The investigation results were confirmed, and after reviewing the photo, it was discovered that the tie rod bolt appears fractured at the point where it secures to the base of the lift.Given the evidence provided in the photo, as well as the incident report, the root cause of this issue is unknown; no trends were identified for the specified material number and its corresponding defect type, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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