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Product complaint # (b)(4)
this report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.Additional narrative:
h3, h6: investigation summary:
the investigation confirmed multiple temporary arm issues occurred during the case.The investigation of log files by the r&d team.The investigation showed that the correct log file was identified.The investigation showed that the robotic arm applied brakes unexpectedly during dynamic compensation.Brake activation produces a clicking sound in the robot joints, which is consistent with the allegation of "excessive amount of joints clicking".13 instances of the pop-up which appears during a dynamic compensation motion was confirmed through the log review.The user reported that there was no adverse effect on the patient¿s outcome, no harm to the patient, and no further medical intervention was needed.Root cause:
there is a software issue in the supplied robotic arm controller that can lead to this error condition during dynamic compensation.Further investigation and assessment are addressed within our quality management system.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post market surveillance.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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