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The reported problem incident was a bag leaking from the seams, and the complaint transcript stated the issue did not occur during use and no injury occurred.The customer was contacted and requested to provide additional information; a sample and/or photo and the lot number were requested, however the customer was unable to provide a sample, photo, and lot information.Based on the results of the investigation and the lack of lot number information, medline was unable to confirm the complaint issue or that the product failed to meet specifications; the cause was documented as sample required to determine cause.A review of the complaint information as well as the results of the investigation indicated no need for further action, and the complaint will be reopened, updated, and investigated as necessary if additional information becomes available.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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