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The customer reported two butterfly issues during blood collection: in one event, "the whole rubber sheath along with the metal piece underneath the rubber sheath came out into the tube," and in another, "the rubber sheath and metal piece remained in her gold tube"; no serious injury, medical intervention, or follow-up care was reported, and the patient/user were reported as fine.No samples were received, but a photo was provided; medline ordered reserve stock from the same reported lot, randomly selected 25 samples, and performed visual inspection and functional testing, and the vendor performed internal investigation including dhr review, inspection records review, and retention sample testing.Medline confirmed the complaint based on the photos provided, while reserve stock testing worked as intended and the vendor found no abnormalities and could not confirm the complaint.The root cause was unable to be determined, and the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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