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The customer reported "the plastic caps coming off and nurses getting prick" and wrote that there were "two needle sticks" and "more close calls with safety device not attached to the needle.Malfunction when opening." at this time, a sample(s) was not received for investigation; investigation included review of recent complaint trends, and no trends were identified for the specified material number and its corresponding defect type.The complaint was not confirmed.Without the sample or photo, it is difficult to truly identify the root cause of the issue; if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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