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The actual date of event is unknown.Bd technical support troubleshoot with customer over the phone.A device history record, complaint history review, and risk review on failure modes are performed on each device with reportable malfunction(s) along with other methods of investigation as coded in section h6 of this mdr report.Root cause:
the probable cause of the reported issue, where the pca pump module volume was reportedly too low was not identified during the customer call.Tech support forwarded the case to dchu for further investigation.Although additional information was requested, the customer did not provide further details and later reported that the issue had been resolved.Per 803.52(f)(11)(iii) the information provided represents all of the known information at this time.The complainant or reporter was unable or unwilling to provide any further patient, product, or procedural details to the manufacturer.
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