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The customer reported that the citadel plus bed is damaged.The arjo service technician inspected the bed and found that the right-hand foot-end side rail detached.The screws holding the panel to the metal plate were ripped off.Moreover, parts of the side rail assembly were affected, the upper arms were disconnected from the side rail panel, the lower arm was cracked, pivot pins were bent and bearing plates broken.The photographic evidence provided confirmed malfunctions.There was no indication of the patient involvement.No injury was reported.
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