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The customer reported a "broken pully system" for the bed.Medline reviewed photo evidence provided by the customer; a physical sample was not provided, so only a visual review of the defect could be conducted and a functional or dimensional inspection could not be executed via a photo.The investigation results were confirmed: the product appeared to be in used condition, and the right side leg of the footboard appeared to be extended while the left had contracted, showing that the right side pulley system failed to pull the leg up.The documented cause was "dc: unknown responsible party - cannot determine cause w/received sample"; no trends were identified, no product changes were identified that could have contributed to the alleged product failure, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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