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The reported product problem/issue was that the "static switch no longer working" and the customer stated, "the static switch quit working again.It seems to be working in alternating mode, but not sure." the sample has not been provided and medline was unable to confirm the complaint; the item was manufactured in oct 2024, and the manufacture has a 12 month warranty and would not consider this out of box manufacture defect but normal use wear/tear.The reported problem could not be confirmed.There was no reported death or serious injury associated with this event, product was not being used for treatment or diagnosis, and a review of the complaint trending report found no negative trends for this defect or product code and no need for further action.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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