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The customer reported that the product ¿crimps once connected¿ and that the issue occurred ¿right after plug in¿ with the plastic crimping right after the tube connects; customer is using this with an inogen one.Medline quality received a complaint for one unit and visually inspected the sample, observed it was new and still wrapped in the original packaging, then opened the sample and verified it met product specifications.Based on the information provided and drawing of the complaint that arrived with the sample, medline could not confirm a root cause, and the defect was not confirmed with the received sample.However, medline confirmed the oxygen cannula meets product specifications, notified the manufacturing site of the issue on a quarterly basis, and the division will monitor the complaint during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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