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The customer reported two wheelchairs damaged, including a 16" wheelchair with a cracked wheel frame, and stated that the defects were not noticed on arrival and were noted after short term use.Sample and/or photo/video were not available; medline quality followed up with the customer to try and obtain the necessary information, pcn history was reviewed with no product changes identified, and quality control inspections records were reviewed with the result that the serial number provided passed per letter of guarantee.Investigation results were not confirmed.Sample was required to determine cause, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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