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The customer reported the product was cracked when taking it out of the packaging.During the investigation, the received device was inspected for nonconformities per internal procedure, and upon inspection of the device, no cracking or other defect(s) were observed.The reported issue was not confirmed; the root cause of the reported issue could not be confirmed as there were no observable issues with the received device.During reprocessing, all ligasure devices are inspected for physical damage, and should any nonconformities be found, the device is rejected.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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