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The customer reported the mattresses were going flat, offenders were ending up on frames of beds and feeling the slats/metal of frames, and when changing/rotating they don¿t fill correctly.The pumps were evaluated by r&d and tested with ~190lbs of weight on the mattress on both static and alternating modes with settings at 80lbs, 160lbs, and 400lbs.No fault with the pumps was found, and the cause was not confirmed with received sample.The division trends the complaints quarterly and the rate is statistically in control for the product.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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