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The customer stated that when her aids went to transfer her from the bed to her shower chair, "they noticed the crank was broke," "it only went straight she couldnt put it up or down," and she believes a screw is missing; no injuries were reported.Medline quality reviewed the photo provided by the customer, noted the product appeared to be in used condition, and stated that a physical sample was not provided, so only a visual review could be conducted and a functional or dimensional inspection could not be executed via a photo.The investigation results were not confirmed, as medline was unable to see an issue and could not see a missing screw in the photo provided.A root cause was not identified because a sample was required to determine cause, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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