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The reporter described that the safety cover pulls the cap off the needle before they are ready to remove it, and the rubber over the needle that fits in the blood tube holder is too rigid and difficult to hold a blood collection tube on.A sample(s) was not received for investigation, and the investigation included review of the lot/serial number and recent complaint trends/scar activity for the past 12 months; per vendor, through internal investigation, including dhr review and inspection records review, no abnormalities were found, and 20 retain samples were tested.The investigation results were unconfirmed, and the complaint could not be confirmed.The cause code was sample required to determine cause, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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