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The customer described having an issue with the safety device covering the needle properly and potentially breaking the needle.At this time, a sample(s) was not received for investigation; the issue can only be confirmed by further investigating the sample or a provided photo, and investigation included review of recent complaint trends/scar activity for the past 3 months.The complaint was not confirmed, and without the sample or photo, it was difficult to truly identify the root cause of the issue.No objectionable trends were seen for this issue; division has been informed and will continue to monitor trends, and if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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