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The customer reported that the v60 ventilator displayed a "machine and proximal pressure sensors failed" error code (1007).There was no patient involvement when the issue occurred.No patient impact and/or harm was reported.No user impact and/or harm was reported.The customer inquired about the part number for a replacement data acquisition (da) to motor controller (mc) cable; during the call, there was no allegation of malfunction reported.A follow up was performed with the customer, and it was reported that the device displayed a "machine and proximal pressure sensors failed" error code (1007).It was reported that the data acquisition (da) board, and gas delivery system (gds) were replaced for preventative maintenance; after replacement of the parts, the customer saw the error code.The customer attempted to replace the da to motor controller (mc) cable, but the issue was not resolved.The old da board was then reinstalled, and the issue was resolved.It was determined that the replacement da board was defective out of box (defoa).The issue was replicated/confirmed by the customer.The customer reported that the old da board was reinstalled to fix the issue.It was noted that the device was returned to service.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.Based on the details provided, a malfunction occurred, and the device displayed a "machine and proximal pressure sensors failed" error code (1007).The cause of the malfunction was determined to be a failure in the da board.A conclusion/root cause cannot be provided at this time, as the suspected part has not been returned for further analysis.In the event the suspected part is received, the evaluation will be performed, and the investigation will be updated.
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